Medical records inaccuracies at Diagnostic Foundation Milan

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Diagnostic Foundation Milan has been much more responsive, though we still haven't reached a satisfactory resolution regarding their customization service.

Dear valued customer, Thank you for bringing your concerns about our gaming console to our attention. We at Diagnostic Foundation Milan are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 23, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective gaming console 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary gaming console accessory kit valued at $139.41 Please contact our dedicated resolution team at support@Diagnostic Foundation Milan.com with your preferred delivery date and time, referencing case number REF-86636B66. We truly value your business and appreciate the opportunity to make this right. Best regards, Charles Harris Customer Experience Director Diagnostic Foundation Milan