Robo Ware tech support failed to resolve encountered rude staff

Thank you for your response, but I'm still not satisfied with the resolution offered. The $152.26 refund only covers part of what I paid for the loyalty program, and I've had to spend additional money to fix the issues caused.

Dear customer, On behalf of Robo Ware, I would like to personally apologize for the inconvenience you've experienced with our extended warranty. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-0FFD15F0) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Karen Lewis Senior Customer Representative Robo Ware