Data loss incident with Meta Nexus Inc. software subscription

I appreciate Meta Nexus Inc. reaching out, but the solution provided doesn't address my original concern. The replacement prepared meal has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our subscription box to our attention. We at Meta Nexus Inc. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 6, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective subscription box 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary subscription box accessory kit valued at $478.19 Please contact our dedicated resolution team at support@Meta Nexus Inc..com with your preferred delivery date and time, referencing case number REF-4B3ACF48. We truly value your business and appreciate the opportunity to make this right. Best regards, Patricia Wilson Support Operations Director Meta Nexus Inc.