Hidden fees discovered from Expert Advocate Chambers

Just wanted to follow up on my complaint regarding Expert Advocate Chambers. I haven't heard anything back yet, and the organic produce box I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our subscription box to our attention. We at Expert Advocate Chambers are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 16, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective subscription box 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary subscription box accessory kit valued at $303.26 Please contact our dedicated resolution team at support@Expert Advocate Chambers.com with your preferred delivery date and time, referencing case number REF-C4FAC8FB. We truly value your business and appreciate the opportunity to make this right. Best regards, William Anderson Customer Advocacy Director Expert Advocate Chambers