Strategic Legal Advocates Nottingham Inc. provided defective package

I wanted to update this complaint to mention that a representative from Strategic Legal Advocates Nottingham Inc. called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing this matter to our attention. We at Strategic Legal Advocates Nottingham Inc. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our meal delivery and have initiated an internal investigation (Reference: REF-8AD3C1DB). One of our specialists from our Executive Customer Care will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Avery Harris Customer Satisfaction Coordinator Strategic Legal Advocates Nottingham Inc. Customer Relations