Expired products sold by Choice Shop Plus

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Choice Shop Plus has been much more responsive, though we still haven't reached a satisfactory resolution regarding their professional setup.

Dear valued customer, Thank you for bringing your concerns about our formal shoes to our attention. We at Choice Shop Plus are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 19, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective formal shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary formal shoes accessory kit valued at $28.15 Please contact our dedicated resolution team at support@Choice Shop Plus.com with your preferred delivery date and time, referencing case number REF-02AFF796. We truly value your business and appreciate the opportunity to make this right. Best regards, James Allen Customer Experience Director Choice Shop Plus

ComplaintNest Administrator Note: We have reviewed this complaint against Choice Shop Plus and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the jeans. ComplaintNest Support Team