Disappointed with Estates & International premium support

I want to acknowledge that Estates & International has attempted to resolve this issue. However, the solution they're offering (a $349.72 store credit) isn't adequate considering I paid $349.72 for a coffee maker that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our air purifier to our attention. We at Estates & International are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 13, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective air purifier 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary air purifier accessory kit valued at $101.18 Please contact our dedicated resolution team at support@Estates & International.com with your preferred delivery date and time, referencing case number REF-535B8A7C. We truly value your business and appreciate the opportunity to make this right. Best regards, David Martin Technical Support Director Estates & International

ComplaintNest Administrator Note: We have reviewed this complaint against Estates & International and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the coffee maker. ComplaintNest Support Team