Poor customer service experience with Estates & International

Thank you for your response, but I'm still not satisfied with the resolution offered. The $68.46 refund only covers part of what I paid for the expedited shipping, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for your complaint regarding the air purifier you purchased on March 27, 2025. At Estates & International, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $133.56 2. A replacement air purifier with an extended warranty 3. A store credit of $133.56 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-C7A9F13A. We value your business and hope to restore your confidence in our company. Best regards, Charles Walker Customer Service Manager Estates & International

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Estates & International's air purifier and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Estates & International and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team