Appointment scheduling issues with Life Diagnostic Toronto

I want to acknowledge that Life Diagnostic Toronto has attempted to resolve this issue. However, the solution they're offering (a $339.61 store credit) isn't adequate considering I paid $339.61 for a tablet that never worked properly.

Dear customer, I am reaching out regarding your recent complaint about our customization service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Client Relations Manager at Life Diagnostic Toronto, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $358.54 to your original payment method 2. Added a $358.54 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-C5A8C45B for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Richard Johnson Client Relations Manager Life Diagnostic Toronto

ComplaintNest Administrator Update: We have received confirmation from Life Diagnostic Toronto that they are actively working to resolve your complaint. Their representative, Charles Jones, has committed to contacting you within 11 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team