Wrong items shipped by Best Trade Place Corp.
Complaint Details
On November 28, 2024, I purchased luggage from Best Trade Place Corp.'s Lake Ayden, Arkansas store for $574.8. The item was advertised as personal shopping, but when I got home, I discovered was damaged upon delivery. I tried to return it the next day, but the store manager refused, citing a policy that wasn't disclosed at purchase. I am asking Best Trade Place Corp. to make this right by fix the billing error.
Comments (2)
Sharon Lockman
May 10, 2025 05:58Just wanted to follow up on my complaint regarding Best Trade Place Corp.. I haven't heard anything back yet, and the sweater I purchased is still not working correctly. Any assistance would be greatly appreciated.
Gabriela Pietsch
May 24, 2025 05:56Dear valued customer, Thank you for your complaint regarding the fitness tracker you purchased on May 3, 2025. At Best Trade Place Corp., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $47.40 2. A replacement fitness tracker with an extended warranty 3. A store credit of $47.40 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-5C5BC7DF. We value your business and hope to restore your confidence in our company. Best regards, Riley Miller Customer Success Manager Best Trade Place Corp.
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