Consulting Offices refused to address had my warranty claim denied unfairly

After my initial complaint, Consulting Offices contacted me to troubleshoot the grocery order. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our meal kit to our attention. We at Consulting Offices are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 11, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective meal kit 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary meal kit accessory kit valued at $456.87 Please contact our dedicated resolution team at support@Consulting Offices.com with your preferred delivery date and time, referencing case number REF-8F822AC8. We truly value your business and appreciate the opportunity to make this right. Best regards, Jessica Williams Service Excellence Director Consulting Offices