Refund refused by SmartSchool International

I want to acknowledge that SmartSchool International has attempted to resolve this issue. However, the solution they're offering (a $292.46 store credit) isn't adequate considering I paid $292.46 for a jacket that never worked properly.

Dear valued customer, Thank you for bringing this matter to our attention. We at SmartSchool International take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our athletic shoes and have initiated an internal investigation (Reference: REF-14553EED). One of our specialists from our Customer Retention will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Linda Brown Customer Service Manager SmartSchool International Customer Relations