Disappointed with SmartSchool International installation service

Thank you for your response, but I'm still not satisfied with the resolution offered. The $498.69 refund only covers part of what I paid for the upgrade plan, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for bringing your concerns about our fitness tracker to our attention. We at SmartSchool International are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 24, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective fitness tracker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary fitness tracker accessory kit valued at $276.86 Please contact our dedicated resolution team at support@SmartSchool International.com with your preferred delivery date and time, referencing case number REF-30082754. We truly value your business and appreciate the opportunity to make this right. Best regards, Jennifer Robinson Customer Retention Director SmartSchool International

ComplaintNest Administrator Alert: We have noticed that SmartSchool International has not yet responded to your complaint about their upgrade plan. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team