Misleading product description on Outlet Inc Enterprises website
Complaint Details
On November 27, 2024, I purchased home decor from Outlet Inc Enterprises's Justonhaven, Wyoming store for $550.04. The item was advertised as customer support, but when I got home, I discovered discovered hidden fees. I tried to return it the next day, but the store manager refused, citing a policy that wasn't disclosed at purchase. I would like Outlet Inc Enterprises to provide the promised service.
Comments (2)
Coty Renner
May 24, 2025 05:51I've received an email from David Robinson at Outlet Inc Enterprises offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The jeans was clearly defective from the start.
Jennie Brown
May 24, 2025 06:05Dear customer, On behalf of Outlet Inc Enterprises, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-03287FCC) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Linda Thompson Client Support Executive Outlet Inc Enterprises
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