Poor patient care at The Optimal Remedy Partners facility
Complaint Details
I had an appointment at The Optimal Remedy Partners on May 11, 2025 for medical consultation. Despite arriving on time, I had to wait over two hours to be seen. When I finally saw the provider, the consultation was rushed and failed to receive confirmation. I've attempted to discuss this with the office manager, Stephanie B., but have received no satisfactory response. I am requesting that The Optimal Remedy Partners make their terms and conditions clearer as soon as possible.
Comments (2)
Florine Herzog
May 21, 2025 05:52I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, The Optimal Remedy Partners has been much more responsive, though we still haven't reached a satisfactory resolution regarding their design service.
Clement Doyle
May 16, 2025 06:01Dear customer, On behalf of The Optimal Remedy Partners, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-6F221FCB) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Quinn Lee Client Support Executive The Optimal Remedy Partners
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