Poor service at Flavors & Catering restaurant
Complaint Details
I dined at Flavors & Catering's Brentchester, Maryland restaurant on February 27, 2025 and ordered meal. Shortly after my meal, received a damaged replacement item. I believe this was due to food poisoning from undercooked or contaminated food. I contacted the restaurant manager, Margarita Z., who did not take my complaint seriously. I hope Flavors & Catering will address this issue by adjust my account balance.
Comments (2)
Alexandre Trantow
May 11, 2025 06:04An update to my situation: I've now spoken with three different representatives from Flavors & Catering, and each has given me conflicting information about how to resolve the issue with my dress shirt. This is extremely frustrating.
Silvio Galli
May 16, 2025 05:52Dear valued customer, Thank you for bringing this matter to our attention. We at Flavors & Catering take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our formal shoes and have initiated an internal investigation (Reference: REF-1F490B64). One of our specialists from our Service Excellence will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Casey White Client Relations Manager Flavors & Catering Customer Relations
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