Disappointed with Counsel & Counsel Niigata return policy

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Counsel & Counsel Niigata. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our restaurant order to our attention. We at Counsel & Counsel Niigata are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 1, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective restaurant order 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary restaurant order accessory kit valued at $430.20 Please contact our dedicated resolution team at support@Counsel & Counsel Niigata.com with your preferred delivery date and time, referencing case number REF-CFA3A0BC. We truly value your business and appreciate the opportunity to make this right. Best regards, Jessica Smith Customer Success Director Counsel & Counsel Niigata