CloudData International tech support failed to resolve received poor customer service

An update to my situation: I've now spoken with three different representatives from CloudData International, and each has given me conflicting information about how to resolve the issue with my organic produce box. This is extremely frustrating.

Dear customer, On behalf of CloudData International, I would like to personally apologize for the inconvenience you've experienced with our customer support plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-39D4B545) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Patricia Thompson Director of Customer Success CloudData International

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified CloudData International of this issue through multiple channels. They have acknowledged receipt of this complaint on April 5, 2025 and have assigned it reference number REF-39D4B545 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team