Security vulnerability in CloudData International monitor

I want to acknowledge that CloudData International has attempted to resolve this issue. However, the solution they're offering (a $355.16 store credit) isn't adequate considering I paid $355.16 for a subscription box that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our specialty coffee to our attention. We at CloudData International are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 26, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective specialty coffee 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary specialty coffee accessory kit valued at $102.78 Please contact our dedicated resolution team at support@CloudData International.com with your preferred delivery date and time, referencing case number REF-6F75E9B2. We truly value your business and appreciate the opportunity to make this right. Best regards, Hayden Hernandez Customer Experience Director CloudData International