Food poisoning from Gastro Café restaurant

Clubs, Bars, Restaurants Verified Under Review Dec 02, 2024
Gastro Café | Vietnam | Nia Leffler

Complaint Details

I ordered delivery from Gastro Café on November 27, 2024 (order #ORD-7446-IDS-6077) totaling $603.18. The food arrived is missing essential components and was barely edible. When I called to report this, Arnaldo H. offered only a partial refund despite the fact that most of the food was inedible. I hope Gastro Café will address this issue by expedite the delivery of my order.

293 views | 2 comments | Dec 02, 2024 17:23

Comments (2)

Nia Leffler

Nia Leffler

May 14, 2025 05:42

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Gastro Café. Can someone please provide an update?

Daniel Menard

Daniel Menard

May 11, 2025 06:05

Dear valued customer, Thank you for bringing your concerns about our jacket to our attention. We at Gastro Café are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 30, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective jacket 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary jacket accessory kit valued at $310.59 Please contact our dedicated resolution team at support@Gastro Café.com with your preferred delivery date and time, referencing case number REF-A330F9FE. We truly value your business and appreciate the opportunity to make this right. Best regards, Linda Robinson Customer Success Director Gastro Café

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Dec 02, 2024 Nia Leffler

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May 26, 2025 System

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Status changed to "Under Review"

May 26, 2025 System