Overcharging at Gastro Café restaurant
Complaint Details
I dined at Gastro Café's Blickhaven, Vermont restaurant on February 28, 2025 and ordered packaged goods. Shortly after my meal, received a damaged replacement item. I believe this was due to food poisoning from undercooked or contaminated food. I contacted the restaurant manager, Lambert K., who did not take my complaint seriously. I am requesting that Gastro Café provide a full refund as soon as possible.
Comments (2)
Dakota Hackett
May 10, 2025 05:29After speaking with Richard Young from the Quality Assurance at Gastro Café, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Montana Yundt
May 12, 2025 05:18Dear customer, On behalf of Gastro Café, I would like to personally apologize for the inconvenience you've experienced with our premium membership. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-264939DA) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Barbara Robinson Brand Representative Gastro Café
Complaint Status
SubmittedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
2 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified