Refund refused by Construction Professionals Ltd.

The situation with Construction Professionals Ltd. has gotten worse. Now they're claiming I never purchased the upgrade plan, despite me providing the receipt and reference number REF-91038200 multiple times.

Dear valued customer, Thank you for bringing your concerns about our smart thermostat to our attention. We at Construction Professionals Ltd. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 12, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smart thermostat 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smart thermostat accessory kit valued at $112.90 Please contact our dedicated resolution team at support@Construction Professionals Ltd..com with your preferred delivery date and time, referencing case number REF-91038200. We truly value your business and appreciate the opportunity to make this right. Best regards, James Brown Customer Retention Director Construction Professionals Ltd.

ComplaintNest Administrator Update: We have received confirmation from Construction Professionals Ltd. that they are actively working to resolve your complaint. Their representative, Taylor Smith, has committed to contacting you within 4 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team