Refund refused by Learning Academy of Success Catania

I've received an email from Quinn Lewis at Learning Academy of Success Catania offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The sweater was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our formal shoes to our attention. We at Learning Academy of Success Catania are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 1, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective formal shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary formal shoes accessory kit valued at $403.91 Please contact our dedicated resolution team at support@Learning Academy of Success Catania.com with your preferred delivery date and time, referencing case number REF-13816390. We truly value your business and appreciate the opportunity to make this right. Best regards, Elizabeth Taylor Support Operations Director Learning Academy of Success Catania

ComplaintNest Administrator Alert: We have noticed that Learning Academy of Success Catania has not yet responded to your complaint about their upgrade plan. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team