Frustrated with Learning Academy of Success Catania's lack of response

I'm updating my complaint because Learning Academy of Success Catania finally contacted me today. They've offered to replace the jacket, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at Learning Academy of Success Catania take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-30235B7B). One of our specialists from our Technical Support will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Richard Miller Senior Support Specialist Learning Academy of Success Catania Customer Relations