Quality issues with Abode of Classic Holdings product

After my initial complaint, Abode of Classic Holdings contacted me to troubleshoot the vacuum cleaner. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our mattress to our attention. We at Abode of Classic Holdings are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 15, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective mattress 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary mattress accessory kit valued at $251.71 Please contact our dedicated resolution team at support@Abode of Classic Holdings.com with your preferred delivery date and time, referencing case number REF-68BC9477. We truly value your business and appreciate the opportunity to make this right. Best regards, Mary Wilson Executive Customer Care Director Abode of Classic Holdings