Warranty claim denied by Habitat of Prestige Enterprises

The situation with Habitat of Prestige Enterprises has gotten worse. Now they're claiming I never purchased the consultation service, despite me providing the receipt and reference number REF-89829755 multiple times.

Dear valued customer, Thank you for bringing your concerns about our kitchen knife set to our attention. We at Habitat of Prestige Enterprises are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 24, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective kitchen knife set 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary kitchen knife set accessory kit valued at $356.31 Please contact our dedicated resolution team at support@Habitat of Prestige Enterprises.com with your preferred delivery date and time, referencing case number REF-89829755. We truly value your business and appreciate the opportunity to make this right. Best regards, Sarah Allen Customer Experience Director Habitat of Prestige Enterprises