Logic Studios Kobe tech support failed to resolve was promised features that don't exist

I've received an email from Elizabeth Thomas at Logic Studios Kobe offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The organic produce box was clearly defective from the start.

Dear customer, I am reaching out regarding your recent complaint about our maintenance contract. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Support Team Lead at Logic Studios Kobe, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $16.68 to your original payment method 2. Added a $16.68 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-84453BE2 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Taylor Anderson Support Team Lead Logic Studios Kobe