Billing dispute with Consulting Associates Corp.

I'm updating my complaint because Consulting Associates Corp. finally contacted me today. They've offered to replace the grocery order, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at Consulting Associates Corp. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our prepared meal and have initiated an internal investigation (Reference: REF-DE535E26). One of our specialists from our Technical Support will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Robert Miller Senior Customer Representative Consulting Associates Corp. Customer Relations