Poor quality toy from Goods & Zone
Complaint Details
I placed an order with Goods & Zone on April 3, 2025 for several items including beauty product (order #ORD-8439-ULH-2887). The order was charged to my account ($911.87), but was denied a refund. I've contacted customer service multiple times and spoken with Arne J., but they've been unable to locate my order or issue a refund. I would like Goods & Zone to provide the documentation I requested.
Comments (2)
Gwen Jakubowski
Apr 29, 2025 05:31Just wanted to follow up on my complaint regarding Goods & Zone. I haven't heard anything back yet, and the winter coat I purchased is still not working correctly. Any assistance would be greatly appreciated.
Nathalie Fouquet
May 23, 2025 05:42Dear valued customer, Thank you for bringing this matter to our attention. We at Goods & Zone take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-32B9E74C). One of our specialists from our Service Excellence will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David Allen Customer Service Director Goods & Zone Customer Relations
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