Gift card issues with Goods & Zone
Complaint Details
I placed an order with Goods & Zone on March 30, 2025 for several items including furniture (order #ORD-3023-MHT-6986). The order was charged to my account ($719.59), but had my warranty claim denied unfairly. I've contacted customer service multiple times and spoken with Candace G., but they've been unable to locate my order or issue a refund. I would like Goods & Zone to fix the billing error.
Comments (2)
Santos Gleichner
May 13, 2025 05:47I'm adding this comment to provide additional information. The handbag from Goods & Zone not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Admin User (Original)
May 21, 2025 05:46Dear valued customer, Thank you for your complaint regarding the sweater you purchased on May 5, 2025. At Goods & Zone, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $267.82 2. A replacement sweater with an extended warranty 3. A store credit of $267.82 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-6A21BD02. We value your business and hope to restore your confidence in our company. Best regards, Jessica Lewis Customer Service Manager Goods & Zone
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