Wrong items shipped by The First Retail
Complaint Details
I placed an order with The First Retail on February 22, 2025 for several items including appliance (order #ORD-3647-VHW-8425). The order was charged to my account ($98.2), but is not compatible as claimed. I've contacted customer service multiple times and spoken with Santos J., but they've been unable to locate my order or issue a refund. I expect The First Retail to take responsibility and make their terms and conditions clearer.
Comments (2)
Pierce Hudson
May 25, 2025 05:24I wanted to update this complaint to mention that a representative from The First Retail called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Silvio Galli
May 11, 2025 05:15Dear valued customer, Thank you for your complaint regarding the sweater you purchased on May 9, 2025. At The First Retail, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $362.85 2. A replacement sweater with an extended warranty 3. A store credit of $362.85 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-0EBEFBE6. We value your business and hope to restore your confidence in our company. Best regards, Quinn Hall Support Operations Manager The First Retail
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