Expired products sold by The First Retail
Complaint Details
On December 24, 2024, I purchased kitchenware from The First Retail's Kellenton, Delaware store for $864.6. The item was advertised as return service, but when I got home, I discovered was charged incorrectly. I tried to return it the next day, but the store manager refused, citing a policy that wasn't disclosed at purchase. I would like The First Retail to reimburse me for additional expenses.
Comments (2)
Arnoldo Stehr
May 23, 2025 05:59I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, The First Retail has been much more responsive, though we still haven't reached a satisfactory resolution regarding their installation service.
Daniel Menard
May 17, 2025 05:21Dear customer, On behalf of The First Retail, I would like to personally apologize for the inconvenience you've experienced with our premium account. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-D1D6A7EA) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Avery Moore Senior Support Specialist The First Retail
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