Overcharged by Abode of Signature for delivery service
Complaint Details
I am writing regarding order #ORD-7649-VOM-4718 placed with Abode of Signature on January 1, 2025. I paid $517.8 for service plan, but when it arrived, I discovered was promised features that don't exist. I've made numerous attempts to contact customer service, but Jabari A. and other representatives have not been helpful in resolving this matter. I am asking Abode of Signature to make this right by adjust my account balance.
Comments (2)
Magali Dooley
May 17, 2025 05:53I've received an email from Alex Miller at Abode of Signature offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The microwave was clearly defective from the start.
Eunice Watsica
May 16, 2025 05:16Dear valued customer, Thank you for your complaint regarding the cookware set you purchased on May 10, 2025. At Abode of Signature, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $258.93 2. A replacement cookware set with an extended warranty 3. A store credit of $258.93 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-93D90336. We value your business and hope to restore your confidence in our company. Best regards, Rowan Wilson Client Satisfaction Manager Abode of Signature
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