Foreign object found in Spice Kitchens Ltd. meal

It's now been 14 days since my initial complaint, and Spice Kitchens Ltd. still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their expedited shipping.

Dear valued customer, Thank you for your complaint regarding the jacket you purchased on May 16, 2025. At Spice Kitchens Ltd., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $440.79 2. A replacement jacket with an extended warranty 3. A store credit of $440.79 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-84A529A9. We value your business and hope to restore your confidence in our company. Best regards, Joseph Miller Customer Service Manager Spice Kitchens Ltd.

ComplaintNest Administrator Note: We have reviewed this complaint against Spice Kitchens Ltd. and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the sweater. ComplaintNest Support Team