Wrong items shipped by PrimeTrade Tampines
Complaint Details
I placed an order with PrimeTrade Tampines on April 13, 2025 for several items including beauty product (order #ORD-6095-HYY-3641). The order was charged to my account ($523.17), but discovered hidden fees. I've contacted customer service multiple times and spoken with Kevon L., but they've been unable to locate my order or issue a refund. I am asking PrimeTrade Tampines to make this right by provide the promised service.
Comments (2)
Aditya Mraz
May 05, 2025 05:35Just wanted to follow up on my complaint regarding PrimeTrade Tampines. I haven't heard anything back yet, and the t-shirt I purchased is still not working correctly. Any assistance would be greatly appreciated.
Jedidiah Becker
May 24, 2025 05:24Dear customer, On behalf of PrimeTrade Tampines, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-FDC42B6B) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Riley Jones Client Relations Manager PrimeTrade Tampines
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