Menu item unavailable at multiple Bites & Group locations
Complaint Details
I dined at Bites & Group's Port Rowlandburgh, Wyoming restaurant on May 21, 2025 and ordered main course. Shortly after my meal, found foreign objects in the product. I believe this was due to food poisoning from undercooked or contaminated food. I contacted the restaurant manager, Jazmyne E., who did not take my complaint seriously. I am requesting that Bites & Group deliver the missing items as soon as possible.
Comments (2)
Ara Farrell
May 15, 2025 05:52After speaking with Jordan White from the Client Relations at Bites & Group, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Margarita Kuhn
May 19, 2025 05:42Dear customer, On behalf of Bites & Group, I would like to personally apologize for the inconvenience you've experienced with our consultation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-18FE8EBF) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Mary Clark Senior Support Specialist Bites & Group
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