Security concern with Justice Advisors, Advisors service

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Justice Advisors, Advisors. Can someone please provide an update?

Dear valued customer, Thank you for your complaint regarding the specialty food item you purchased on April 26, 2025. At Justice Advisors, Advisors, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $291.15 2. A replacement specialty food item with an extended warranty 3. A store credit of $291.15 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-4D42D2F5. We value your business and hope to restore your confidence in our company. Best regards, Charles Williams Executive Customer Care Manager Justice Advisors, Advisors