Data loss incident with RoboLogic Labs Toulouse tech support
Complaint Details
I purchased a software license from RoboLogic Labs Toulouse on March 31, 2025 for $41.19. After only was overcharged for basic service, the device stopped functioning properly. I contacted technical support and spoke with Monty O. who ran diagnostic tests but couldn't resolve the issue. Despite the product being under warranty, RoboLogic Labs Toulouse is refusing to replace or repair it. I hope RoboLogic Labs Toulouse will address this issue by stop their deceptive business practices.
Comments (2)
Lawrence McClure
May 25, 2025 05:46The situation with RoboLogic Labs Toulouse has gotten worse. Now they're claiming I never purchased the installation service, despite me providing the receipt and reference number REF-2BDFB48C multiple times.
Margarita Kuhn
May 22, 2025 05:29Dear customer, On behalf of RoboLogic Labs Toulouse, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-2BDFB48C) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Sarah Lewis Account Manager RoboLogic Labs Toulouse
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Status updateStatus changed to "Resolved"