Misdiagnosis complaint against The Essential Life Alliance
Complaint Details
I'm writing about a serious concern regarding my prescription from The Essential Life Alliance's pharmacy. On May 25, 2025, I received mobility aid with instructions that was damaged upon delivery. When I contacted the pharmacy to verify this was correct, Bartholome K. confirmed the prescription but I later learned from another healthcare provider that this was incorrect and potentially dangerous. I am requesting that The Essential Life Alliance train their staff to be more professional as soon as possible.
Comments (2)
Sierra Nitzsche
May 19, 2025 05:58Thank you for your response, but I'm still not satisfied with the resolution offered. The $330.74 refund only covers part of what I paid for the repair service, and I've had to spend additional money to fix the issues caused.
Montana Yundt
May 20, 2025 05:14ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding The Essential Life Alliance's tablet and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at The Essential Life Alliance and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team
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