Billing discrepancy with The Essential Life Alliance medical center

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, The Essential Life Alliance has been much more responsive, though we still haven't reached a satisfactory resolution regarding their customization service.

Dear valued customer, Thank you for your complaint regarding the headphones you purchased on April 25, 2025. At The Essential Life Alliance, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $370.16 2. A replacement headphones with an extended warranty 3. A store credit of $370.16 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-B1C5390A. We value your business and hope to restore your confidence in our company. Best regards, Michael Allen Customer Retention Manager The Essential Life Alliance