Overcharged by Consulting Associates, Associates Baltimore International for maintenance plan

After my initial complaint, Consulting Associates, Associates Baltimore International contacted me to troubleshoot the meal delivery. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing this matter to our attention. We at Consulting Associates, Associates Baltimore International take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our specialty food item and have initiated an internal investigation (Reference: REF-0B4078EE). One of our specialists from our Client Relations will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Karen Hall Customer Service Manager Consulting Associates, Associates Baltimore International Customer Relations

ComplaintNest Administrator Alert: We have noticed that Consulting Associates, Associates Baltimore International has not yet responded to your complaint about their premium membership. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team