Consulting Associates, Associates Baltimore International failed to honor their commitment

An update to my situation: I've now spoken with three different representatives from Consulting Associates, Associates Baltimore International, and each has given me conflicting information about how to resolve the issue with my meal delivery. This is extremely frustrating.

Dear valued customer, Thank you for your complaint regarding the grocery order you purchased on May 3, 2025. At Consulting Associates, Associates Baltimore International, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $474.50 2. A replacement grocery order with an extended warranty 3. A store credit of $474.50 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-0D8F8313. We value your business and hope to restore your confidence in our company. Best regards, William Walker Consumer Affairs Manager Consulting Associates, Associates Baltimore International

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Consulting Associates, Associates Baltimore International of this issue through multiple channels. They have acknowledged receipt of this complaint on April 12, 2025 and have assigned it reference number REF-0D8F8313 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team