Refund refused by Superior Space

Just wanted to follow up on my complaint regarding Superior Space. I haven't heard anything back yet, and the cookware set I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our vacuum cleaner to our attention. We at Superior Space are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 7, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective vacuum cleaner 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary vacuum cleaner accessory kit valued at $370.16 Please contact our dedicated resolution team at support@Superior Space.com with your preferred delivery date and time, referencing case number REF-AB2CE2A4. We truly value your business and appreciate the opportunity to make this right. Best regards, Jennifer Allen Resolution Center Director Superior Space