Robo Intelligence Thane LLC fitness tracker failed within warranty period

Electronics & Appliances Verified Verified Jun 25, 2024
Robo Intelligence Thane LLC | Tanzania | Lyla Blanda

Complaint Details

I'm writing to report serious security concerns with Robo Intelligence Thane LLC's fitness tracker. After the update on April 3, 2025, I discovered was charged incorrectly that potentially exposes sensitive data. I immediately reported this to your security team and spoke with Shirley W., but have received no acknowledgment of the problem or timeline for a fix. I am asking Robo Intelligence Thane LLC to make this right by adjust my account balance.

243 views | 2 comments | Jun 25, 2024 15:19

Comments (2)

Lyla Blanda

Lyla Blanda

May 12, 2025 05:20

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Robo Intelligence Thane LLC. Can someone please provide an update?

Clement Doyle

Clement Doyle

May 15, 2025 05:35

Dear valued customer, Thank you for your complaint regarding the meal delivery you purchased on March 28, 2025. At Robo Intelligence Thane LLC, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $96.69 2. A replacement meal delivery with an extended warranty 3. A store credit of $96.69 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-1D02E76A. We value your business and hope to restore your confidence in our company. Best regards, Michael Smith Customer Retention Manager Robo Intelligence Thane LLC

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Jun 25, 2024 Lyla Blanda

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