Software glitches with NanoBot Innovations router
Complaint Details
I purchased a router from NanoBot Innovations on February 23, 2025 for $41.35. After only found security vulnerabilities, the device stopped functioning properly. I contacted technical support and spoke with Ivory B. who ran diagnostic tests but couldn't resolve the issue. Despite the product being under warranty, NanoBot Innovations is refusing to replace or repair it. I hope NanoBot Innovations will address this issue by make their terms and conditions clearer.
Comments (2)
Dakota Hackett
May 11, 2025 05:27I'm adding this comment to provide additional information. The restaurant order from NanoBot Innovations not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Admin User
May 24, 2025 05:39Dear valued customer, Thank you for bringing this matter to our attention. We at NanoBot Innovations take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our organic produce box and have initiated an internal investigation (Reference: REF-7EAB47BF). One of our specialists from our Quality Assurance will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Sarah Hernandez Client Relations Manager NanoBot Innovations Customer Relations
Complaint Status
Contacted CompanyAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Contacted Company"