Gift card issues with Trend Spot
Complaint Details
I ordered jewelry from Trend Spot's website on December 30, 2024 (order #ORD-0318-YNO-0946). When the package arrived, experienced frequent disconnections. I immediately contacted customer service and spoke with Angelita S. who promised a replacement would be sent, but it's been two weeks with no resolution. I expect Trend Spot to take responsibility and provide the documentation I requested.
Comments (2)
Neha Abshire
May 12, 2025 05:16I want to acknowledge that Trend Spot has attempted to resolve this issue. However, the solution they're offering (a $80.56 store credit) isn't adequate considering I paid $80.56 for a t-shirt that never worked properly.
Margarita Kuhn
May 22, 2025 05:53Dear customer, On behalf of Trend Spot, I would like to personally apologize for the inconvenience you've experienced with our customer support plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-86F3F50A) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Thomas King Customer Satisfaction Coordinator Trend Spot
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