Return policy dispute with Trend Spot
Complaint Details
I placed an order with Trend Spot on January 15, 2025 for several items including book (order #ORD-6205-JCK-4014). The order was charged to my account ($304.82), but received incorrect information. I've contacted customer service multiple times and spoken with Miracle F., but they've been unable to locate my order or issue a refund. I expect Trend Spot to take responsibility and train their staff to be more professional.
Comments (2)
Garrison Parisian
May 05, 2025 06:06It's now been 11 days since my initial complaint, and Trend Spot still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their priority service.
Brenna Hilpert
May 23, 2025 05:19Dear valued customer, Thank you for your complaint regarding the jeans you purchased on April 22, 2025. At Trend Spot, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $253.14 2. A replacement jeans with an extended warranty 3. A store credit of $253.14 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-47A3893C. We value your business and hope to restore your confidence in our company. Best regards, Rowan Martinez Technical Support Manager Trend Spot
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Status updateStatus changed to "Resolved"