System crash after WebCloud Computing laptop update

I appreciate WebCloud Computing reaching out, but the solution provided doesn't address my original concern. The replacement subscription box has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our specialty food item to our attention. We at WebCloud Computing are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 24, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective specialty food item 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary specialty food item accessory kit valued at $498.74 Please contact our dedicated resolution team at support@WebCloud Computing.com with your preferred delivery date and time, referencing case number REF-8EF897E4. We truly value your business and appreciate the opportunity to make this right. Best regards, Patricia Young Resolution Center Director WebCloud Computing