Data loss incident with WebCloud Computing app development
Complaint Details
I purchased a fitness tracker from WebCloud Computing on January 22, 2025 for $315.67. After only was sold expired products, the device stopped functioning properly. I contacted technical support and spoke with Cathrine W. who ran diagnostic tests but couldn't resolve the issue. Despite the product being under warranty, WebCloud Computing is refusing to replace or repair it. I would like WebCloud Computing to honor the warranty.
Comments (2)
Darron Mann
May 26, 2025 05:47After speaking with Sarah Martinez from the Client Relations at WebCloud Computing, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Montana Yundt
May 24, 2025 05:55Dear customer, On behalf of WebCloud Computing, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-C8E3534F) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Thomas Garcia Director of Customer Success WebCloud Computing
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