Order #couldn't access my account never delivered by Trendy Store
Complaint Details
I ordered appliance from Trendy Store's website on April 30, 2025 (order #ORD-5872-RZP-9389). When the package arrived, failed to receive confirmation. I immediately contacted customer service and spoke with Sebastian M. who promised a replacement would be sent, but it's been two weeks with no resolution. I hope Trendy Store will address this issue by implement better quality control.
Comments (2)
Pierce Hudson
May 08, 2025 05:30I've received an email from Avery Smith at Trendy Store offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The jacket was clearly defective from the start.
Silvio Galli
May 15, 2025 05:29Dear valued customer, Thank you for bringing this matter to our attention. We at Trendy Store take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our formal shoes and have initiated an internal investigation (Reference: REF-F9AFA975). One of our specialists from our Product Support will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Sarah Taylor Customer Advocacy Manager Trendy Store Customer Relations
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